DirectServe allows KNS to operate as a part-time Technology Department with full time support benefits that are transparent to system users. The help desk and remote support give users real time help on demand to get them back to production in record time.

This support option was designed for small businesses whose technology requirements don’t warrant a full time IT staff, but also don’t want to continually pay for a new person to learn their systems in order to troubleshoot issues. This solution provides a single point of contact that has a vested interest and gets to know a system along with its applications, and components. The individual we assign is also reinforced by the entire KNS team reducing support time even more.

DirectServe gives the same level of support the big guys have for a fraction of their cost. We take responsibility for the entire system from applications to network security. Even the servers are maintained and supported. Applications such as Email, Web, and VPN are automatically included once they are installed. Additionally, the system is covered with our 99.99% uptime guarantee.

Like TeamAssist, the cost of this plan is less than half the cost of a part time receptionist. However, the real benefits are realized with the addition of services like a helpdesk and other areas of a system that should be protected, but have no regular support.

System monitoring is one of the premier benefits of this program, in most cases we are already responding to issues before our members realize there is even a problem.

Each of our members has access to their interactive web site that includes the helpdesk, system announcements and the ability to track the status of current projects.